🔄 Returns & Refund Policy

At SUPERIOR, we take pride in the quality of our products and your satisfaction is our priority. If something isn’t right, we’ll make it right — within fair and transparent guidelines.

This policy outlines how returns and refunds are handled, including our 90-day money-back guarantee.

✅ 90-Day Money-Back Guarantee (Return Required)

We offer a 90-day satisfaction guarantee on your first purchase of any SUPERIOR product.

If you’re not satisfied with the product or your results, you may request a full refund — within 90 days of delivery.

To ensure fairness and prevent abuse, you must return the used or unused product (or its packaging) to be eligible for a refund.

How it works:

  • Applies to first-time purchases only

  • Product (used or unused) must be returned

  • One refund per product type, per household

  • Return must be initiated within 90 days of delivery

  • Refunds issued within 5–7 business days after return is received

📩 Start your return:
Email: support@getsuperior.health
WhatsApp: +31 85 333 2358

📦 Return Address (upon approval):
SUPERIOR Returns Department
701 Commerce St, Suite 500 #2019
Dallas, TX 75202
United States

📋 Return Overview

  • ✔ Returns accepted within 90 days of delivery

  • ✔ Customer is responsible for return shipping

  • ✔ No restocking fees

  • ❌ Items marked as final sale (e.g. nearing expiration) are not eligible for return or refund

🔁 Standard Returns

  • Return allowed within 30 days for unopened or incorrect items

  • Must be returned in original, unused condition with packaging

  • Return shipping at customer’s expense (unless due to our error)

  • Do not return anything without prior approval — unauthorized returns will be discarded and not refunded

🔁 Subscription Refunds & Cancellations

  • Subscriptions require a minimum of 3 deliveries to access discounted pricing

  • After 3 deliveries, you may cancel, pause, or modify your subscription at any time

  • The 90-day guarantee still applies — return required

⏳ Pre-Orders

  • Cancel any unfulfilled pre-order at any time

  • Once fulfilled, return eligibility follows the standard return or guarantee policy

🧪 Try Before You Buy

  • Return must be made before trial period ends to avoid full charge

  • If charged, the 90-day guarantee applies — with return required

⚠️ Anti-Abuse Policy

To protect fairness, we may decline refund requests from accounts with excessive or repeated claims or those that do not follow return procedures.

🕒 Refund Processing Time

Approved refunds are processed within 5–7 business days of receiving your return.
A confirmation email will be sent once the refund is issued.

📩 Questions?

We're here to help:
support@getsuperior.health
WhatsApp: +31 85 333 2358