🚚 Shipping Policy

Last updated: June 20, 2025
Fuel your potential — delivered fast and reliably.

1. Fulfillment & Processing Time

All orders are shipped from our certified fulfillment centers in the United States.
We aim to process all orders within 2–5 business days (Mon–Fri), excluding holidays and peak periods.

2. Free Shipping Offers

We offer free standard shipping on:

  • All orders over $75 (or €75 equivalent)

  • All active subscription deliveries

3. Shipping Methods & Estimated Transit Times*

Region Carrier Standard Delivery
United States (Standard) USPS 1–4 business days
United States (Express) USPS Priority 1–3 business days
Canada FedEx 2–5 business days
EU Zone (NL, FR, IT, LU, MC, UK, DK, FI, IS, LI, MT, NO, PT, SE) FedEx 2–5 business days
Asia Pacific (AU, NZ, ID, KR, PH, VN, TH, MO) FedEx 2–5 business days

*Times are estimates and begin after processing. Delays may occur due to customs or local carrier conditions.

4. Shipping Fees — Weight-Based Breakdown

🇺🇸 US Domestic – Standard

Weight Price Delivery Time
0 – 0.5 lb $4.50 1–4 business days
0.51 – 0.75 lb $5.50 1–4 business days
0.76 – 1 lb $6.50 1–4 business days
1.01 – 2 lbs $8.00 1–4 business days
2.01 – 3 lbs $10.00 1–4 business days
Each additional lb +$1.00 1–4 business days

🚀 US Domestic – Express (Excl. AK & HI)

Weight Price Delivery Time
0 – 1 lb $9.00 1–3 business days
1.01 – 2 lbs $11.00 1–3 business days
2.01 – 3 lbs $13.00 1–3 business days
3.01 – 4 lbs $15.00 1–3 business days
Each additional lb +$2.00 1–3 business days

🇨🇦 International – Zone 1 (Canada)

Weight Price Delivery Time
0 – 1 lb $17.00 2–5 business days
1.01 – 2 lbs $19.00 2–5 business days
2.01 – 3 lbs $21.00 2–5 business days
3.01 – 4 lbs $24.00 2–5 business days
Each additional lb +$5.00 2–5 business days

🇪🇺 International – Zone 2 (EU)

France, Italy, Luxembourg, Monaco, Netherlands, UK, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden

Weight Price Delivery Time
0 – 1 lb $18.00 2–5 business days
1.01 – 2 lbs $20.00 2–5 business days
2.01 – 3 lbs $23.00 2–5 business days
3.01 – 4 lbs $26.00 2–5 business days
Each additional lb +$6.00 2–5 business days

🌏 International – Zone 3 (Asia-Pacific)

Australia, New Zealand, Indonesia, Macau, Philippines, Thailand, Vietnam, South Korea

Weight Price Delivery Time
0 – 1 lb $20.00 2–5 business days
1.01 – 2 lbs $24.00 2–5 business days
2.01 – 3 lbs $28.00 2–5 business days
3.01 – 4 lbs $32.00 2–5 business days
Each additional lb +$6.00 2–5 business days

🔔 Notes:

  • All orders are shipped from our U.S. warehouse.

  • Customs, duties, and import taxes may apply for non-U.S. customers.

  • We do not ship to military bases or PO boxes.

5. Duties, Taxes & Import Fees

For all international orders, you are responsible for any applicable customs duties, taxes, or import fees.

If customs charges are refused and the item is returned to us, we will refund the product price minus shipping costs (both ways).

6. Tracking & Notifications

Once your order ships, you’ll receive a tracking link by email.
Please allow up to 24 hours for tracking to activate.

Note: International tracking updates may be delayed due to customs or local carrier hand-offs.

7. Delivery Issues

  • Missing package? If your order is marked “Delivered” but not received, contact us at info@getsuperior.health within 7 calendar days.

  • Damaged item? Notify us within 48 hours of delivery and include photos of the issue.

8. Order Changes & Cancellations

If you need to update your shipping address or cancel your order, email support@getsuperior.health as soon as possible.
We’ll do our best, but cannot guarantee changes if the order is already in fulfillment or transit.

9. Remote Area Surcharges

Some remote regions may incur additional delivery charges.
You’ll see these at checkout, or we’ll contact you before dispatch.

10. Holiday & Peak Season Shipping

During peak periods (Black Friday, New Year, etc.), please allow 2–3 extra business days for order processing.

11. Questions or Support?

📧 Email: support@getsuperior.health
We aim to respond within 1 business day (Mon–Fri, 09:00–17:00 CET)

SUPERIOR
Performance without compromise.